Contact Us

Questions about sweepstakes casinos, our ratings, or something you've spotted on this site? This page explains what we can help with, what we can't, and the best way to reach us depending on what you need.

What we can help with

Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos. We're happy to hear from readers on topics like:

• Corrections — if a welcome offer, coin package, or eligibility detail listed for one of the operators we cover looks out of date, tell us and we'll check it
• Feedback on our reviews, ratings, or how we've explained the Gold Coins and Sweepstakes Coins model
• Suggestions for content — a state-specific question, a feature comparison, or a topic we haven't covered yet
• General questions about how sweepstakes casinos work, how they differ from licensed real-money casinos, and how prize redemption typically works
• Reports of broken links, outdated offers, or anything else that isn't working as it should

What we can't help with

We are a review and comparison publisher, not a casino operator, payment processor, or customer support desk for any of the brands listed on this site. That means we're not able to:

• Access, verify, or make changes to your account at Crown Coins, Spinblitz, Lone Star, Free Spins, SplashCoins, MegaBonanza, Spree, Blitzmania, Card Crush, SweepKing, or any other operator
• Process a redemption, issue a refund, or resolve a payment dispute
• Confirm your identity verification status or speed up a KYC check
• Advise on whether a specific site is legal for you to use in your state — that depends on the operator's own terms and your local laws, which change and which we can't rule on

For any of the above, the fastest route is the support channel on the operator's own site — usually live chat or an email address listed in their help centre or account settings. They hold your account details and redemption records; we don't.

Before you get in touch, a few things worth checking first

A lot of common questions are already answered on the site, and checking these first often saves a back-and-forth:

• If your question is about play safety, spending limits, or taking a break from these platforms, our Responsible Gambling page covers the resources available
• If you want the legal and editorial ground rules we work to, including how we handle affiliate relationships, see Terms and Conditions
• If you're curious about who runs this site and how we put our ratings together, that's covered on the About Us page

A note on state availability and legal questions

We get a steady stream of messages asking "is this legal in my state?" We're not able to give a yes-or-no answer to that, and we'd rather be upfront about it than guess. Sweepstakes casinos operate under a promotional sweepstakes model, and availability is decided state by state — some states restrict or prohibit these platforms, and operators frequently choose for themselves which states they'll serve. Laws in this space change, sometimes with little notice. If you need a definitive answer, the operator's own terms and conditions page, plus your own state's current statutes, are the sources that matter — not a comparison site.

What happens after you reach out

Messages that fall within what we cover — corrections, feedback, content suggestions — get read and, where relevant, factored into updates on the affected pages. We're a small editorial team, so responses aren't instant, and we don't offer live chat or phone support. If your message is really a support request meant for one of the operators, we'll generally point you back to their help channel rather than attempt to answer on their behalf, since we don't have access to their systems or your account.

Finding your way to the right page

If you landed here looking for something specific, it may already exist elsewhere on the site. Our reviews compare welcome offers, Gold Coin and Sweepstakes Coin packages, and redemption terms across the operators we track, updated as offers change. If you're weighing up options, that's the better starting point than a contact message — you'll get the comparison straight away instead of waiting on a reply.